Frequently Ask questions (faq)

You can reach our customer support team via phone at +8615524069025, email at support@jomaxlogistics-services.com, or through our live chat on the website. Our support hours are Monday to Friday, 7 AM to 8 PM

You can track your shipment using the tracking number provided at the time of booking. Simply enter the tracking number on our tracking page to view the status of your shipment.

Delivery times vary depending on the destination and shipping method chosen. Domestic shipments typically take 1-5 business days, while international shipments can take 5-10 business days. Express options are available for faster delivery.

Yes, we offer same-day delivery within certain service areas for orders placed before 12 PM. Please check our service areas areas page to see if you qualify.

While we strive to deliver your shipment on time, delays can occur due to factors beyond our control, such as weather conditions or customs clearance. If your shipment is delayed, we will notify you and provide updated delivery estimates.

Shipping costs are calculated based on the weight, dimensions, destination, and shipping method of your package. You can get a quick estimate using our shipping calculator.

We accept major credit cards, debit cards, PayPal, and bank transfers. For business clients, we also offer invoice billing options.

No, we believe in transparent pricing. All costs, including shipping charges, taxes, and any additional fees, are clearly outlined in your order summary before payment.

Our return policy varies depending on the service used and the type of item shipped. Generally, items can be returned within 30 days of delivery, provided they are in their original condition. Please review our [return policy](link to return policy) for more details.

If your shipment is damaged or lost, please contact our support team immediately. We will initiate a claims process and work with you to resolve the issue. Please keep all packaging materials and documents for inspection.

You can schedule a pickup through your online account or by calling our customer support team on +8615524069025 or +233249430187. We offer flexible pickup times to accommodate your schedule.

The recipient is responsible for any customs duties and taxes that may apply. These charges vary by country and are determined by the local customs authority

Required documents typically include a commercial invoice, packing list, and customs declaration form. Some destinations may require additional documentation. We can help you prepare all necessary documents.